Convergence of data and voice traffic has been talked about for over a decade now. It has been so highly anticipated that its arrival is almost anticlimactic. We live in a world that requires people to be connected instantly, anytime, anywhere. Once the subject of Sci-Fi films, the following scenarios occur on a regular basis in today's world:
- 3 or more people meeting with live video and audio feeds of each other
- Computers translating voice recordings into text and delivering them via email
- Fax machines scanning paper and transmitting it to be viewed wirelessly on a handheld device
- Colleagues looking up the location of their co-workers on a handheld electronic map
- Potential clients touching an icon on a screen to be instantly connected to a live person in a chat screen, or even a video feed
- Inbound call center staff answering the phone and instantly viewing critical information about the caller drawn from disparate data sources across the globe
The problem left to solve is no longer "Is it possible?" Now, we need to decide how to translate functionality into profit and/or progress toward your goals. If you haven't reviewed or updated your telecom solution in the last 5 years, you might be surprised at what is now possible. Our VoIP and Telecom Consultants can show you a new way to do business.
VoIP and Telecommunications functionality that was cost prohibitive for all but major call centers just a few years ago is now within reach for organizations of all sizes:
- HD voice quality
- Portable or wireless handsets
- Web and/or email accessible voicemail and fax
- Interactive Voice Response Menus
- Automated Call Distribution and Routing
- Remote find-me follow-me functionality
- Secure, auditable instant messaging
- Webinar or collaborative screen sharing
- Calendar-integrated visibility of colleagues' presence/status
- Call Recording, reporting, and auditing
- Application integration - Pop up vital caller information based on caller ID or information gathered through voice recognition
- Video Calling