Our team of ego-managedTM systems engineers want what you want - for your PCs to just work. We can certainly help you reduce your total cost of ownership for desktops as well. But, at the end of the day, our Infrastructure team wants you to have peace of mind - both a sense that your systems are likely to work before you use them and confidence, when you do have problems, that you have a responsive and dedicated engineer nearby.
Uncommon Solutions' desktop support clients enjoy the following:
1. A Responsive and Truly Helpful Help Desk - Uncommon Solutions staffs its help desk during business hours with a trained engineer in our Denver office - rather than a call center trained to read scripts in a foreign country. We want you to have the support you need as quickly as we can provide it.
2. Optimal Total Cost of Ownership (TCO) - TCO is a very different discussion for the 1000+ desktop enterprise than it is for the 20 PC small business, but both should be mindful of it. We are helping our larger clients implement imaged PC deployments, leverage Active Directory and Group Policies, and virtualize both their Server and Desktop environments. Our smaller clients benefit from standardizing their hardware purchasing process, leveraging open licensing discounts, centralized patch management and security policies.
3. Breadth of Expertise - Our team of certified engineers maintains current expertise in multiple technical disciplines, from the latest version of Windows to Dos, Linux, and even Mac!
4. Depth of Expertise - Contracted support clients are assigned both a primary and a secondary engineer, both of whom maintain knowledge of each of their assigned clients, so they can be responsive and effective when called upon.
5. A Partner - Beneficial IT recommendations are the result of an interactive dialog. We are in no position to recommend a course of action to you until we've truly listened and considered what you are trying to accomplish. Our engineers are backed by a team of technical business analysts and project managers operating a methodology that we've been tuning for almost a decade to deliver solutions that fit your needs.
Our mission statement is "to help you achieve your goals through technological service and innovation that optimizes your efficiency and effectiveness" and everyone here knows it.
6. Ego-Managed Professionals - We will be the first to admit that our industry has a problem with ego. If you don't know what we mean, read some Dilbert cartoons about Mordac, you might find him familiar. As a result, we are very intentional about recruiting and developing professionals with integrity, character, and inter-personal skills. We call it ego-managed ITTM. We're not immune to the problems of our industry, but our customers will tell you the Uncommon difference is real.
7. An Unbiased Advisor - We invest in business partnerships and certifications with a broad array of software and hardware partners so that we can bring you the best technologies with a high degree of expertise. However, hardware and software sales are not a profit center to our business so that we can be sure that we are recommending what's best for your business - not the products that bring us the highest margin.
Our clients range from enterprises looking to minimize the expense and maximize the effectiveness of their in-house IT team to small businesses looking to spend a fraction of what they might on an in-house "IT guy". We find that our larger clients benefit from the agility and frugal mindedness that our smaller clients require, and our smaller clients benefit from the structure and consistency that our larger clients expect.
Learn more about our philosophy: